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We are here for you!
CONTACT US
Have questions ?
They might be answered in our FAQ or Policies
We tried to cover just about everything you need to know.
You can also email us at: hello@mosquitoeffect.com
or fill in our contact form:
FAQ
01
I’ve found the item I want but can’t select my size
Our garments are available in the sizes listed. If you are looking for something unlisted please get in touch and we will see what we can do for you.
03
Can I return my order if its not right?
We offer a 14 day returns policy for EU residents only. Be sure to refer to our policies Returns & Exchange.. Please read any product reviews and size charts for insights around fitting. In any case of quality, we encourage you to get in touch immediately.
05
Part of my order is missing
We try to use only a limited range of trusted production partners, however, some items are dispatched from different fulfillment centers. Contact Us with your concerns and we will look into it for you.
07
Which methods of payments can I use?
We utilize numerous secure payment methods to help improve and streamline your buying experience. All major credit/debit cards are excepted, along with apple pay, google pay, and PayPal.
02
Can I order in a different colour?
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The items are available in the listed colors only. Some may come in black white or grey options, while others may be available in a variety of colors dependent on the design.
04
Can I cancel my order?
Sorry, no cancelations. once the order has been placed it is then immediately forwarded to our production partners for fulfillment.
06
You’ve sent me the wrong items
Please contact us and we will review your purchase history to resolve this issue.
08
I forgot to use my discount code
Sorry to hear that you haven't been able to enjoy your saving. Unfortunately the code needs to be used at checkout. Get in touch and will we forward you another code for you to enjoy another time.
10
09
Is it safe to order online?
Every security and privacy measure has been taken to ensure your complete safety while using our site. Hackers are savvy individuals that ruin others internet experience. Stay vigilant at all times, on all sites. please report any suspicious behavior immediately. To read the privacy and security measures we adhere to please visit our Privacy Policy.
Delivery - How much is it and how long does it take?
Our delivery and shipping costs and times have been detailed out per item on our shipping page. You can check your individual items shipping details here.
11
Where can I find garment care instruction?
Taking care of your new purchase is of utmost importance when investing in new purchases. We have detailed all you need to know in our garment care instructions list here.
Policies
Explore Mosquito Effect's house rules, get to know our Terms of Service, Privacy and Returns Policies