Last updated on April 22, 2024

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Any claims for misprinted/damaged/defective items must be submitted within 14 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 7 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

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If you or your customers notice an issue on the products or anything else on the order, please submit a problem report.

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The return address is set by default to the production partner facility. 

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Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

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Unclaimed - Shipments that go unclaimed are returned and you will be liable for the cost of a reshipment to yourself (if and as applicable).

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If you haven't registered an account on mosquitoeffect.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

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Mosquito Effect does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

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Returned by Customer - We advise you to contact us before returning any products. Except for Customers residing in the EU, we do not refund orders for buyer’s remorse.

 

Returns for products, face masks, as well as size exchanges are to be offered at our expense and discretion. 

 

Customers residing in the EU and regretting a purchase must contact our Customer Service and express their will to return the item within 14 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

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Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

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1. the supply of goods that are made to the consumer's specifications or are clearly personalized;

2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

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Therefore Mosquito Effect reserves rights to refuse returns at its sole discretion.

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This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.